Privacy Policy

1. Introduction

Reflexible ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered robotics control platform and related services (the "Service"). This policy applies to all users of our B2B SaaS platform.

By using our Service, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, name, company information, and profile details when you create an account
• Authentication Data: Information from third-party authentication providers (e.g., Google OAuth)
• Project Data: ReflexScript code, robotics configurations, control systems, and related project files you create or upload
• Communication Data: Messages, support requests, and feedback you send to us
• Payment Information: Billing details and payment information (processed securely by third-party payment processors)

2.2 Information We Collect Automatically

• Usage Data: How you interact with our Service, features used, time spent, and performance metrics
• Technical Data: IP address, browser type, device information, operating system, and referring URLs
• Analytics Data: Aggregated usage patterns, feature adoption rates, and system performance metrics
• Log Data: Server logs, error reports, and system diagnostics

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. You can manage your cookie preferences through our cookie consent banner or your browser settings.

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Provision

• Provide, maintain, and improve our AI robotics control platform
• Process your robotics code and generate control systems
• Authenticate users and maintain account security
• Process payments and manage subscriptions
• Provide customer support and respond to inquiries

3.2 AI Model Training and Improvement

Important: We may use your data, including project files, code, and usage patterns, to train and improve our AI models and algorithms. This helps us:

• Enhance the accuracy and performance of our AI-powered features
• Develop new capabilities and improve existing ones
• Optimize system performance and user experience
• Train machine learning models for better robotics control generation

We implement appropriate safeguards to protect your data during this process, including data anonymization where possible and secure processing environments.

3.3 Internal Marketing and Communications

We may use your information for internal marketing purposes, including:

• Sending product updates, newsletters, and promotional materials
• Personalizing your experience and content recommendations
• Conducting market research and user surveys
• Analyzing user behavior to improve our marketing strategies

You can opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.

3.4 Analytics and Business Intelligence

• Monitor and analyze usage patterns and trends
• Generate business insights and performance metrics
• Conduct research and development activities
• Ensure system security and prevent fraud

4. Information Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

4.1 Statistical and Anonymized Data Sharing

We may share statistical, anonymized, and non-confidential data with third-party partners, including:

• Industry research partners for robotics and AI advancement
• Academic institutions for research collaboration
• Technology partners for platform integration and improvement
• Industry analysts and market research firms

This anonymized data cannot be used to identify you personally and helps advance the field of AI-powered robotics.

4.2 Service Providers

We may share your information with trusted service providers who assist us in:

• Cloud hosting and infrastructure services
• Payment processing and billing
• Email delivery and communication services
• Analytics and monitoring services
• Customer support and helpdesk services

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations, court orders, or regulatory requirements
• Protect our rights, property, or safety, or that of our users
• Investigate and prevent fraud, security breaches, or illegal activities
• Enforce our Terms of Service or other agreements

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure development practices and code reviews
• Employee training on data protection and privacy
• Incident response and breach notification procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using reasonable measures.

6. Your Rights Under GDPR

If you are located in the European Union, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to processing of your personal data under certain circumstances
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us at contact@reflexible.ai. We will respond to your request within 30 days.

7. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account Data: Retained while your account is active and for up to 3 years after account closure
• Project Data: Retained according to your subscription plan and deletion requests
• Usage Data: Aggregated usage data may be retained indefinitely for analytics purposes
• Legal Requirements: Some data may be retained longer to comply with legal obligations

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for countries with adequate data protection laws
• Appropriate technical and organizational measures to protect your data

9. Children's Privacy

Our Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on this page with a new "Last updated" date
• Notify you by email of significant changes
• Provide at least 30 days' notice for material changes
• Obtain your consent for changes that expand how we use your personal data

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection authority.